Confirmation and review
After your order is placed, we review the item details, shipping address, and contact information to support a smooth fulfillment process.
Shipping Policy
Calm delivery for considered home appliances.
Hestora prepares kitchen appliances and compact home essentials with a clear shipping flow, careful handling, and support from order placement through delivery.
Processing
Orders are prepared within 3–5 business days.
Tracking
Shipment details are shared after dispatch.
Handling
Appliances are packed for secure transit.
Support
Our team can help with delivery questions.
Order flow
A clear path from checkout to arrival.
Our shipping process is designed for large kitchen appliances and small home appliances that require thoughtful preparation, accurate order handling, and dependable communication.
Preparation and packing
Your appliance order is prepared for shipment with packaging suited to the item type, size, and handling requirements.
Tracking and delivery
Once your order ships, tracking information is provided so you can follow delivery progress and plan for arrival.
Shipping details
What to know before your appliance arrives.
Processing time
Orders are typically prepared within 3–5 business days. Processing time begins after order confirmation and does not include carrier transit time.
Shipping updates
Tracking details are sent when your order has shipped. Tracking activity may take time to appear after the carrier receives the shipment.
Large items
Large kitchen appliances may require additional handling during transit. Please review tracking updates carefully and ensure the delivery address is accurate.
Address accuracy
Please enter a complete shipping address at checkout. If an address needs correction, contact us as soon as possible before shipment preparation is complete.
Delivery concerns
If your package appears delayed, damaged, or missing, contact our support team with your order number and tracking information for assistance.
Delivery guidance
Prepared for kitchens, utility rooms, and daily home routines.
Appliances vary in size and handling needs. These notes help set expectations for both compact countertop items and larger household pieces.
Small appliance orders
Compact items such as air fryers, coffee makers, blenders, slow cookers, and vacuum sealers are prepared for standard parcel shipment where available.
Large appliance orders
Refrigerators, freezers, dishwashers, ovens, cooktops, range hoods, and similar items may follow larger-format handling depending on item size and carrier routing.
Multiple item orders
Orders containing more than one product may arrive in separate packages or shipments. Tracking details will help identify each delivery movement.
Before delivery
For larger items, prepare the receiving area, confirm access points, and keep your order information available in case the carrier provides delivery updates.
Questions
Shipping answers, kept simple.
For the fastest support, include your order number, email address used at checkout, and any available tracking details when contacting us.
When will my order ship?
Orders are typically prepared within 3–5 business days. Once the order leaves for delivery, tracking information will be provided when available.
Can I update my shipping address after ordering?
Contact us as soon as possible if you need to correct your address. Address changes may not be available once an order has entered final preparation or shipment.
Why did my order arrive in separate packages?
Some appliance orders may ship separately due to product size, package requirements, or carrier routing. Tracking details can help confirm each shipment.
What should I do if tracking shows a delay?
Carrier updates can occasionally pause during transit. If the delay continues or the delivery status appears unusual, contact us with your order and tracking details.
What if my appliance arrives damaged?
Please contact us promptly with your order number, photos of the packaging and item, and a short description of the issue so our support team can review the case.
Need help?
We are here to support your delivery.
Questions about shipping, tracking, appliance handling, or delivery timing can be sent to our support team. We will review your request with care and respond with the most relevant next step.